Terms & Conditions

1. Vitality Pro Ltd

a) The material in the Web Site is copyright to Vitality Pro Ltd or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

2. Contacting Us

a) Our contact address is: Vitality Pro Ltd, Lytchett House 13 Freeland Park, Wareham Road, Poole, BH16 6FA. You may also contact us by telephone on +44 (0) 1202 082 820 or alternatively, you can email us at support@vitality-pro.com.

3. Web Site Information

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

4. Description of Products

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

5. Ordering Products

a) You may order products from the Web Site by submitting a completed order form through the check-out procedure.

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

6. The Price and Payment

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable taxes.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by debit/credit card or PayPal at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will generally be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

7. Delivery of Products

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 30 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

8. Subscriptions

a) By signing up for a product subscription you are agreeing to pay recurring periodic subscriptions for an indefinite time until your account is cancelled by you or us. The price for this subscription is as set out on our website, www.vitality-pro.com.

b) Cancelling your subscription is easy. You just need to go to your account area and follow these steps.

Log into your account on the VITALITY PRO website – www.vitality-pro.com/my-account/
Click on ‘Subscriptions’
Click ‘View’ on the subscription you wish to cancel
Click ‘Cancel’ and confirm
You will receive an email as confirmation

c) If you would like to pause your subscription, you can do so by logging into your account and clicking the ‘suspend’ button (as set out in stages 1-3 of clause 8. b) above). You can restart your subscription at any time

d) If there is a price change you will be notified by email

e) We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.

9. General

a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.