Please read carefully the following Terms and Conditions of Use before using this website.
Last updated: October 2, 2024
1. Introduction
These Terms of Use (“Terms”) govern your access to and use of the website operated by Vitality Pro Ltd (“we,” “us,” “our”). By using our website, you agree to these Terms. If you do not agree, please do not use this website.
2. Jurisdiction and Governing Law
These Terms and any contractual or non-contractual disputes arising out of or in connection with these Terms shall be governed by and construed in accordance with UK law.
3. Copyright and Intellectual Property
a) All material on the website, including text, graphics, logos, and images, is the property of Vitality Pro Ltd or our content and technology providers. You may view, print, and download the content for personal use only.
b) The use of our intellectual property, including our logo and product images, is prohibited unless an agreement has been made between us.
4. Product Information
a) We strive to ensure that product descriptions and information on our website are accurate. However, we do not warrant that product descriptions or other content are free from errors. We reserve the right to correct any inaccuracies or errors.
b) All products are subject to availability, and we reserve the right to change prices without notice.
5. Ordering Products
a) You may order products from our website by completing and submitting the order form through the checkout process. A contract between us is formed when we send an email confirming acceptance of your order.
b) If we discover any errors in pricing or product information after your order is placed, we may contact you to confirm your decision to proceed or cancel the order at our discretion.
6. Payment and Pricing
a) The price of the products will be the price quoted on the website at the time of order acceptance. Prices include any applicable taxes.
b) We accept payment methods including credit/debit cards, Apple Pay, Google Pay, PayPal, and Klarna (availability depends on location).
c) In case of pricing discrepancies, we reserve the right to decide whether to honor the incorrect price.
7. Delivery of Products
a) Delivery timeframes depend on the country and location, with rural areas potentially extending delivery times.
b) We will replace any product that is lost or damaged during delivery once we are notified.
c) If a parcel is undeliverable and returned by the courier, there will be no responsibility on the customer.
8. Product Returns and Refunds
60-Day Satisfaction Guarantee
We offer a 60-day “Satisfaction Guarantee Refund Policy” from the date you receive the product. This excludes 100g NMN or 100g Resveratrol products.
How to Claim the Guarantee
- Email support@vitality-pro.com with your order number.
- We will provide the return address for you to send the parcel, including a note with your order number inside.
- Once we receive the item, we will process your refund within 7 days.
- Customers are responsible for return shipping and handling unless the product was faulty or damaged upon arrival.
9. Subscription Services
a) By subscribing, you agree to pay recurring fees until cancellation. You can cancel or pause your subscription at any time.
b) Subscription price changes will be notified by email.
c) We reserve the right not to renew subscriptions without providing reasons.
10. User Conduct
a) Users must not share login credentials, engage in fraudulent activity, or misuse our website.
b) Unauthorized resale or distribution of our products is strictly prohibited.
11. Limitation of Liability and Warranties
a) Our products are not intended to diagnose, treat, cure, or prevent any disease.
b) Warning: Do not use if the seal is broken. Do not exceed the recommended daily dose. Food supplements should not replace a varied and balanced diet and healthy lifestyle. If you are pregnant, breastfeeding, under 18, or taking any medication, consult a doctor before use. Stop use if adverse reactions occur.
c) We do not warrant that the website will be error-free or uninterrupted, or that it is free of viruses or harmful components.
12. Affiliates and Third-Party Content
a) We do not allow users to link to third-party sites or display third-party content.
b) Affiliate marketing programs require specific agreements to be established.
13. Dispute Resolution
a) We aim to resolve disputes through negotiation and arbitration, but disputes may be referred to the courts if necessary.
b) Disputes will be handled in accordance with UK law.
14. General
a) These Terms and any contracts between us are intended for consumers and are not for resale purposes.
b) The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms.
By using our website, you agree to comply with these Terms. For any queries, contact us at support@vitality-pro.com or +44 (0) 1202 082 820
