Vitality Pro
Vitality Pro

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    • Account Information

    We deliberately avoid simply stating “Made in the UK”, as we believe this could give the misleading impression that the ingredients themselves are UK-made. Our supplements are encapsulated, bottled and labelled in GMP-certified facilities in the UK, but the raw ingredients are sourced internationally. This is true for almost all UK supplement companies, as very few supplement ingredients are actually manufactured in the UK. We prefer to be clear: our supplements are manufactured in the UK using internationally sourced ingredients.

    We source raw materials and ingredients from countries worldwide, including the United States, Germany, Spain, Indonesia, China and more.

    There is concern about non-Western manufacturers whose regulations are less strict, such as China. However, it is important to note the food and botanical ingredient market is thoroughly globalised. This is not inherently a problem, provided correct quality control procedures and precautions are taken, including third-party analysis. We encourage you always to demand evidence of third-party analysis from your supplement provider.

    The manufacturing of the final product is in the UK and follows all cGMP processes for identity and purity controls.

    You can browse the online shop by category by navigating the menu bar at the top of the screen.

    To view all products on one page, with an option to filter the products you see, visit https://vitality-pro.com/collections/all

    Please add the products you would like to order to your basket, then head to the checkout screen to complete your order by clicking on your basket, then clicking on “Proceed to checkout”.

    No. You can complete the checkout screen as a guest if you wish.

    Creating an account will allow you to save your address details for future orders.

    We test every batch of every product with the help of Micro Quality Labs Inc. (https://www.microqualitylabs.com/).

    They are an accredited third-party laboratory in the USA used by the most reputable companies in the industry.

    They are registered with:

    • US FDA
    • ISO 17025
    • Health Canada
    • EPA

    Yes, we verify every batch of every product. You can view independent third-party lab analysis and download copies of reports on every product or find them here:

    https://www.vitality-pro.com/pages/product-testing

    You can reset your password by clicking the account area icon in the top right corner of the website. From here you can reset your password or send a new code to login.

    All major payment cards and providers are accepted.

    PayPal payments are accepted for GBP payments only. Paypal payments are not available for subscription orders or as well as orders including NMN, due to restrictions in the US.

    We try to ship to all countries across the world. However, unfortunately, some customs agencies do not allow the import of certain goods.

    If there are no delivery options available for your country, don’t hesitate to contact our support team, support@vitality-pro.com, who will do their best to help you.

    For delivery information, please visit: 

    https://www.vitality-pro.com/pages/delivery-locations

    All orders are held for 1 hour to allow for cancellation. After this time, we cannot guarantee we can intercept an order.

    Please email support@vitality-pro.com as soon as you can to request a cancellation.

    Delivery & Returns

    We try to ship to all countries across the world. However, unfortunately, some customs agencies do not allow the import of certain goods.

    If there are no delivery options available for your country, don’t hesitate to contact our support team, support@vitality-pro.com, who will do their best to help you.

    For delivery information, please visit: 

    https://www.vitality-pro.com/pages/delivery-locations

    All orders are held for 1 hour to allow for cancellation. After this time, we cannot guarantee we can intercept an order.

    Please email support@vitality-pro.com as soon as you can to request a cancellation.

    We consider customer satisfaction our top priority, so if you are not satisfied within 60-days of delivery, please contact us, and we will help you.

    Email: support@vitality-pro.com

    Ordering

    You can browse the online shop by category by navigating the menu bar at the top of the screen.

    To view all products on one page, with an option to filter the products you see, visit https://vitality-pro.com/collections/all

    Please add the products you would like to order to your basket, then head to the checkout screen to complete your order by clicking on your basket, then clicking on “Proceed to checkout”.

    No. You can complete the checkout screen as a guest if you wish.

    Creating an account will allow you to save your address details for future orders.

    All orders are held for 1 hour to allow for cancellation. After this time, we cannot guarantee we can intercept an order.

    Please email support@vitality-pro.com as soon as you can to request a cancellation.

    Payments

    You can browse the online shop by category by navigating the menu bar at the top of the screen.

    To view all products on one page, with an option to filter the products you see, visit https://vitality-pro.com/collections/all

    Please add the products you would like to order to your basket, then head to the checkout screen to complete your order by clicking on your basket, then clicking on “Proceed to checkout”.

    No. You can complete the checkout screen as a guest if you wish.

    Creating an account will allow you to save your address details for future orders.

    All orders are held for 1 hour to allow for cancellation. After this time, we cannot guarantee we can intercept an order.

    Please email support@vitality-pro.com as soon as you can to request a cancellation.

    Product Support

    We deliberately avoid simply stating “Made in the UK”, as we believe this could give the misleading impression that the ingredients themselves are UK-made. Our supplements are encapsulated, bottled and labelled in GMP-certified facilities in the UK, but the raw ingredients are sourced internationally. This is true for almost all UK supplement companies, as very few supplement ingredients are actually manufactured in the UK. We prefer to be clear: our supplements are manufactured in the UK using internationally sourced ingredients.

    We source raw materials and ingredients from countries worldwide, including the United States, Germany, Spain, Indonesia, China and more.

    There is concern about non-Western manufacturers whose regulations are less strict, such as China. However, it is important to note the food and botanical ingredient market is thoroughly globalised. This is not inherently a problem, provided correct quality control procedures and precautions are taken, including third-party analysis. We encourage you always to demand evidence of third-party analysis from your supplement provider.

    The manufacturing of the final product is in the UK and follows all cGMP processes for identity and purity controls.

    We test every batch of every product with the help of Micro Quality Labs Inc. (https://www.microqualitylabs.com/).

    They are an accredited third-party laboratory in the USA used by the most reputable companies in the industry.

    They are registered with:

    • US FDA
    • ISO 17025
    • Health Canada
    • EPA

    Yes, we verify every batch of every product. You can view independent third-party lab analysis and download copies of reports on every product or find them here:

    https://www.vitality-pro.com/pages/product-testing

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    Remembered your essentials?

    Magnesium Glycinate
    Magnesium Glycinate

    £21.00

    Vitamin D3 & K2
    Vitamin D3 & K2

    £17.00

    Vitamin B Complex
    Vitamin B Complex

    £21.00

    Creatine
    Creatine

    £25.00

    Collagen Advanced
    Collagen Advanced

    £34.00

    Longvida® Curcumin
    Longvida® Curcumin

    £34.00

    Collagen Marine
    Collagen Marine

    £34.00

    Zinc L-Carnosine
    Zinc L-Carnosine

    £27.00

    Ashwagandha
    Ashwagandha

    £27.00

    Shilajit
    Shilajit

    £21.00

    Subtotal
    Checkout Securely

    Delivery Information

    Customs Fees: There may be customs to pay depending on your country's local requirements. We will do what we can to avoid or minimise these as much as possible. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

    HIGH COST DUE TO INCREASED RISK CHARGE ADDED BY DHL

    Free Delivery: Available on orders over $600 USD.

    Cost: $69 for orders under $600.

    Service: DHL Express

    Timeframe: Expected within 5-10 business days.

    Tracking: Your tracking number will be included in your confirmation email once your parcel has been shipped.

    *Delivery to remote areas may take longer.

    No Customs Fees: Pay only the price shown at checkout. We guarantee no additional charges.* We are paying the new customs charges for you.

    Delivery Options:

    DPD International
    Delivery Time: 5-10 business days**
    Cost: $13
    Free on orders over $200

    DHL Express
    Delivery Time: 1-4 business days*
    Cost: $30
    Free on orders over $400

    Tracking: Your tracking number will be provided in your confirmation email once your parcel has been shipped.

    *Customs guarantee: While customs charges are not expected, we will fully refund any unexpected charges and work directly with the courier to resolve the issue.

    **The US is currently experiencing delays due to recent changes in import customs policy. We apologise, but your parcel delivery may be delayed by a few days. Delivery to remote areas may also take longer.

    Customs Fees: Customs charges may apply. We apologise for any inconvenience due to changes following Brexit. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

    Delivery Options:

    Local Mail
    Delivery Time: 7 -14 business days*
    Cost: 12 €
    Free on orders over 120 € for local mail or 240 € for DHL Express.

    DHL Express
    Delivery Time: 1-4 business days*
    Cost: 24 €
    Free on orders over 240 €

    Tracking: Your tracking number will be provided in your confirmation email once your parcel has been shipped.

    *Delivery to remote areas may take longer.

    Customs Fees: There may be customs to pay depending on your country’s local requirements. We will do what we can to avoid or minimise these as much as possible. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

    Free Delivery: Available on orders over $300 USD.

    Cost: $39 for orders under $300.

    Service: DHL Express

    Timeframe: Expected within 3-7 business days.

    Tracking: Your tracking number will be included in your confirmation email once your parcel has been shipped.

    *Delivery to remote areas may take longer.

    Already ordered?

    Check your order status

    Money Back Guarantee

    60 Day Satisfaction Guarantee

    We want you to feel confident trying our products. If you're not satisfied for any reason, you can return your product within 60 days of receiving it for a full refund.

    This includes if you've changed your mind, haven't noticed the difference you hoped for, experienced side effects, or simply decided the product isn't right for you.

    How to claim the guarantee

    • Email returns@vitality-pro.com with your order number, which you'll find in your order confirmation email.
    • We'll send you the address to return your product to. Please include a note with your order number inside the parcel so we can identify your return.
    • Once your return is received, we'll process your refund within 7 days.

    Return shipping costs: You'll need to arrange and pay for return shipping unless the product arrived faulty or damaged. All returns are sent to our UK return address. If you're ordering from outside the UK, please keep in mind that international return shipping can be expensive.

    Multiple bottles or larger quantities: If you buy multiple bottles or a larger quantity of the same product in a single order, the guarantee covers the use of one bottle, or the smallest individual size supplied. Any additional unopened units must be returned to receive a refund.

    For example, if you order 180 capsules and receive 2 × 90-capsule bottles, you can open and use one 90-capsule bottle. The second bottle must be returned.

    The 60-Day Satisfaction Guarantee does not apply to our 100g NMN or 100g Resveratrol products, as we offer smaller 20g and 30g options to give you the opportunity to try the product before committing to a larger supply.

    Get Support

    Call us

    +44 (0) 1202 082 280

    Monday to Friday
    10:00am to 4:00pm (UK time)

    Email us

    support@vitality-pro.com

    We aim to respond within 48 business hours

    Send us a message

    Rewards

    Get more from every order

    Join vPro+ Rewards for free and earn points when you shop. Turn your points into money off future orders, and earn extra rewards when you introduce a friend.

    • Earn as you shop - collect points on eligible purchases.

    • Enjoy future savings - redeem your points for money off.

    • Share the rewards - give friends a discount and get rewarded when they shop.

    • Keep track easily - view your points and available rewards in your account.

    You can join at checkout while placing your order. Simply create an account, or sign in if you already have one.

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