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    OUR ADDRESS

    Lytchett House
    13 Freeland Park
    Wareham Road
    Poole
    BH16 6FA
    United Kingdom

    Call: +44 (0) 1202 082 280
    Email: support@vitality-pro.com

    OPENING HOURS

    Monday to Friday: 9am to 5pm
    Saturday: Closed
    Sunday: Closed

    We can be contacted by email during office closing times

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    Frequently Asked Questions

    How do you verify a product?

    We test every batch of every product with the help of Micro Quality Labs Inc. (https://www.microqualitylabs.com/). They are an accredited third party laboratory in the USA used by the most reputable companies in the industry.

    They are registered with:

    • US FDA
    • ISO 17025
    • Health Canada
    • EPA

    Do you have third party lab reports for all products?

    Yes, we verify every batch of every product. You can view independent third party lab analysis and download copies of reports on every product or find them here:

    https://vitality-pro.com/batch-testing/

    Where do you source raw materials?

    Our raw materials and ingredients are sourced from countries all over the world, including the United States, Canada, Mexico, Italy, Germany, India, Indonesia, China and more.

    There is concern about non-Western manufacturers whose regulations are less strict, such as China. It is important to note the food and botanical ingredient market is thoroughly globalised and that’s not inherently a problem provided correct quality control procedures and precautions are taken, including third party analysis. We encourage you to always demand evidence of third party analysis from your supplement provider.

    The manufacturing of the final product is in the UK and follows all cGMP processes for identity and purity controls.

    How do I buy something?

    You can browse the online shop by category, by navigating the menu bar at the top of the screen.

    To view all products on one page, with a option to filter the products you see, visit https://vitality-pro.com/shop.

    Please add the products you would like to order to your basket, then head to the checkout screen to complete your order, by clicking on your basket, then clicking on “Proceed to checkout”.

    Do I need to sign up to buy?

    No. You can complete the checkout screen as a guest if you wish.

    Creating an account will allow you to save your address details to use for future orders.

    I have forgotten my password, now what?

    You can reset your password using the “Lost password” page here:

    https://vitality-pro.com/my-account/lost-password/

    Enter your email address, to receive an email with instructions on how to reset your password.

    I have forgotten my username, now what?

    You can find your username on the “My account” section here:

    https://vitality-pro.com/my-account/

    If you can not remember it to login, you can use your email address for this section.

    If you have any trouble, please email our support team, support@vitality-pro.com

    What methods of payment are accepted?

    All major payment cards and providers are accepted, as well as PayPal payments.

    Why don't you ship to my country?

    We try to ship to all countries across the world, however unfortunately some customs agencies do not allow the import of certain goods.

    If there are no delivery options available for your country, please contact our support team, support@vitality-pro.com, who will do their best to help you.

    How can I cancel my order?

    All orders are held for 1 hour to allow for cancellation. After this time we cannot guarantee we can intercept an order.

    Please email support@vitality-pro.com as soon as you can to request a cancellation.

    What if I am not satisfied with my order?

    We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.

    Email: support@vitality-pro.com
    Phone:  +44 (0) 1202 082 820