Vitality Pro
Vitality Pro

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Who We Are.

A team dedicated to understanding how we can best support your needs in longevity supplements, offering a service that truly moves you forward on your health journey.

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Vitality Pro Team Members at an Event

Foundational beliefs.

With over a decade of personal and business interest in health and supplementation, our founders felt overwhelmed by the new wave of supplements and companies claiming their products could solve everyone’s health issues. From experience, they knew that health is more complex and it looked like marketing was taking priority over customer needs and product quality.

Founded in the North of England in April 2019, vitalityPRO was built on the belief that you are the hero of your own story, the only one with the power to redefine your future. Our role as your supplement provider is to be a reliable partner, offering quality products and unbiased information to empower you on your journey.

For over five years, we’ve been committed to this guiding principle. Instead of overselling what can’t be guaranteed, we focus on what we can control – providing supplements that are pure, tested, and reliable, along with well-researched, transparent and unbiased information. We aim to create a safe space for you to explore supplements with confidence, knowing you are experiencing maximum results, so you can focus your energy on finding the products that will work best for you.

The Future

Staying true to these guiding principles we’ve expanded organically, driven by word of mouth and trusted recommendations from those who believe in the mission. This natural momentum reflects how deeply these principles resonate with the community. As the team continues to grow, we remain dedicated to finding passionate individuals who share our vision and can contribute meaningfully to the work we do.

Our goal is to expand at a pace that ensures we never compromise on the service and quality that define us. By providing the best possible service and support, we hope to contribute to significantly better outcomes for those we serve.

Mike Sherwood, Founder

My focus is to ensure that systems are in place to maintain the quality, trust, reliability, and transparency  you have come to expect, both in the products and the service you receive.

Our success is measured by how well we help you progress toward your health goals. We will continue to ensure maximum results from your supplements through product purity testing and empowering your decisions with the information and support we provide.

If there are areas you feel we can improve, please contact us. I am always happy to hear feedback. Continuous improvement is a key element of our ISO-accredited process. Your voice will be heard and valued as we create a service that truly makes a difference for you.

Our Commitment

To providing confidence and peace of mind, in the pursuit of bringing longevity in to the comfort zone.

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Delivery Information

Customs Fees: There may be customs to pay depending on your country's local requirements. We will do what we can to avoid or minimise these as much as possible. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

HIGH COST DUE TO INCREASED RISK CHARGE ADDED BY DHL

Free Delivery: Available on orders over $600 USD.

Cost: $69 for orders under $600.

Service: DHL Express

Timeframe: Expected within 5-10 business days.

Tracking: Your tracking number will be included in your confirmation email once your parcel has been shipped.

*Delivery to remote areas may take longer.

No Customs Fees: Pay only the price shown at checkout. We guarantee no additional charges.* We are paying the new customs charges for you.

Delivery Options:

DPD International
Delivery Time: 5-10 business days**
Cost: $13
Free on orders over $200

DHL Express
Delivery Time: 1-4 business days*
Cost: $30
Free on orders over $400

Tracking: Your tracking number will be provided in your confirmation email once your parcel has been shipped.

*Customs guarantee: While customs charges are not expected, we will fully refund any unexpected charges and work directly with the courier to resolve the issue.

**The US is currently experiencing delays due to recent changes in import customs policy. We apologise, but your parcel delivery may be delayed by a few days. Delivery to remote areas may also take longer.

Customs Fees: Customs charges may apply. We apologise for any inconvenience due to changes following Brexit. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

Delivery Options:

Local Mail
Delivery Time: 7 -14 business days*
Cost: 12 €
Free on orders over 120 € for local mail or 240 € for DHL Express.

DHL Express
Delivery Time: 1-4 business days*
Cost: 24 €
Free on orders over 240 €

Tracking: Your tracking number will be provided in your confirmation email once your parcel has been shipped.

*Delivery to remote areas may take longer.

Customs Fees: There may be customs to pay depending on your country’s local requirements. We will do what we can to avoid or minimise these as much as possible. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

Free Delivery: Available on orders over $300 USD.

Cost: $39 for orders under $300.

Service: DHL Express

Timeframe: Expected within 3-7 business days.

Tracking: Your tracking number will be included in your confirmation email once your parcel has been shipped.

*Delivery to remote areas may take longer.

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Money Back Guarantee

60 Day Satisfaction Guarantee

We want you to feel confident trying our products. If you're not satisfied for any reason, you can return your product within 60 days of receiving it for a full refund.

This includes if you've changed your mind, haven't noticed the difference you hoped for, experienced side effects, or simply decided the product isn't right for you.

How to claim the guarantee

  • Email returns@vitality-pro.com with your order number, which you'll find in your order confirmation email.
  • We'll send you the address to return your product to. Please include a note with your order number inside the parcel so we can identify your return.
  • Once your return is received, we'll process your refund within 7 days.

Return shipping costs: You'll need to arrange and pay for return shipping unless the product arrived faulty or damaged. All returns are sent to our UK return address. If you're ordering from outside the UK, please keep in mind that international return shipping can be expensive.

Multiple bottles or larger quantities: If you buy multiple bottles or a larger quantity of the same product in a single order, the guarantee covers the use of one bottle, or the smallest individual size supplied. Any additional unopened units must be returned to receive a refund.

For example, if you order 180 capsules and receive 2 × 90-capsule bottles, you can open and use one 90-capsule bottle. The second bottle must be returned.

The 60-Day Satisfaction Guarantee does not apply to our 100g NMN or 100g Resveratrol products, as we offer smaller 20g and 30g options to give you the opportunity to try the product before committing to a larger supply.

Get Support

Call us

+44 (0) 1202 082 280

Monday to Friday
10:00am to 4:00pm (UK time)

Email us

support@vitality-pro.com

We aim to respond within 48 business hours

Send us a message

Rewards

Get more from every order

Join vPro+ Rewards for free and earn points when you shop. Turn your points into money off future orders, and earn extra rewards when you introduce a friend.

  • Earn as you shop - collect points on eligible purchases.

  • Enjoy future savings - redeem your points for money off.

  • Share the rewards - give friends a discount and get rewarded when they shop.

  • Keep track easily - view your points and available rewards in your account.

You can join at checkout while placing your order. Simply create an account, or sign in if you already have one.

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