Vitality Pro

ISO 9001:2015 accreditation

Updated at October 08, 2026

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    184 words, 1 minute read time

    Published on October 25, 2020

    Following a thorough assessment audit undertaken by QMS International, supplement designer and supplier, Vitality Pro Ltd, are proud to announce full ISO 9001:2015 accreditation and certification.

    This is an internationally recognised standard that ensures their products and services meet the needs of customers through an effective quality management system.

    The quality management systems approvals apply to precision and general engineering services, as well the design, manufacture supply and service of vitamins and supplements to the public, retail, medical, and commercial industries.

    By meeting the rigorous criteria set for this standard, vitalityPRO affirms its ability to consistently deliver an effective quality management system and drive continuous improvements to its services and internal processes.

    vitalityPRO’s Managing Director, commented, “We are always looking at how we can improve our processes and products to meet and exceed the requirements of our customers.

    The ISO 9001:2015 certification is an acknowledgement and affirmation of our dedicated focus on delivering uncompromised quality, with excellent customer service and high-quality products.”

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    Customs Fees: There may be customs to pay depending on your country's local requirements. We will do what we can to avoid or minimise these as much as possible. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

    HIGH COST DUE TO INCREASED RISK CHARGE ADDED BY DHL

    Free Delivery: Available on orders over $600 USD.

    Cost: $69 for orders under $600.

    Service: DHL Express

    Timeframe: Expected within 5-10 business days.

    Tracking: Your tracking number will be included in your confirmation email once your parcel has been shipped.

    *Delivery to remote areas may take longer.

    No Customs Fees: Pay only the price shown at checkout. We guarantee no additional charges.* We are paying the new customs charges for you.

    Delivery Options:

    DPD International
    Delivery Time: 5-10 business days**
    Cost: $13
    Free on orders over $200

    DHL Express
    Delivery Time: 1-4 business days*
    Cost: $30
    Free on orders over $400

    Tracking: Your tracking number will be provided in your confirmation email once your parcel has been shipped.

    *Customs guarantee: While customs charges are not expected, we will fully refund any unexpected charges and work directly with the courier to resolve the issue.

    **The US is currently experiencing delays due to recent changes in import customs policy. We apologise, but your parcel delivery may be delayed by a few days. Delivery to remote areas may also take longer.

    Customs Fees: Customs charges may apply. We apologise for any inconvenience due to changes following Brexit. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

    Delivery Options:

    Local Mail
    Delivery Time: 7 -14 business days*
    Cost: 12 €
    Free on orders over 120 € for local mail or 240 € for DHL Express.

    DHL Express
    Delivery Time: 1-4 business days*
    Cost: 24 €
    Free on orders over 240 €

    Tracking: Your tracking number will be provided in your confirmation email once your parcel has been shipped.

    *Delivery to remote areas may take longer.

    Customs Fees: There may be customs to pay depending on your country’s local requirements. We will do what we can to avoid or minimise these as much as possible. If import charges are required, you will receive an email or text with customs clearance and payment instructions.

    Free Delivery: Available on orders over $300 USD.

    Cost: $39 for orders under $300.

    Service: DHL Express

    Timeframe: Expected within 3-7 business days.

    Tracking: Your tracking number will be included in your confirmation email once your parcel has been shipped.

    *Delivery to remote areas may take longer.

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    We want you to feel confident trying our products. If you're not satisfied for any reason, you can return your product within 60 days of receiving it for a full refund.

    This includes if you've changed your mind, haven't noticed the difference you hoped for, experienced side effects, or simply decided the product isn't right for you.

    How to claim the guarantee

    • Email returns@vitality-pro.com with your order number, which you'll find in your order confirmation email.
    • We'll send you the address to return your product to. Please include a note with your order number inside the parcel so we can identify your return.
    • Once your return is received, we'll process your refund within 7 days.

    Return shipping costs: You'll need to arrange and pay for return shipping unless the product arrived faulty or damaged. All returns are sent to our UK return address. If you're ordering from outside the UK, please keep in mind that international return shipping can be expensive.

    Multiple bottles or larger quantities: If you buy multiple bottles or a larger quantity of the same product in a single order, the guarantee covers the use of one bottle, or the smallest individual size supplied. Any additional unopened units must be returned to receive a refund.

    For example, if you order 180 capsules and receive 2 × 90-capsule bottles, you can open and use one 90-capsule bottle. The second bottle must be returned.

    The 60-Day Satisfaction Guarantee does not apply to our 100g NMN or 100g Resveratrol products, as we offer smaller 20g and 30g options to give you the opportunity to try the product before committing to a larger supply.

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