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    CONTACT DETAILS

    Exchange Building
    66 Church St, Hartlepool TS24 7DN

    Call: +44 (0) 1202 082 280
    Email: support@vitality-pro.com

    OPENING HOURS

    Monday to Friday: 9am to 5pm
    Saturday: Closed
    Sunday: Closed

    We can be contacted by email during office closing times

    STAY SOCIAL

    Delivery & Returns

    Service

    Free delivery when you spend over:

    UK Standard

    £35

    Guernsey, Isle of Man, Jersey

    £60

    EU Standard

    120€

    EU DHL Express

    240€

    US DHL Express

    $200

    Canada DHL Express

    $250 USD

    Worldwide DHL Express

    $400 USD

    UK Delivery information

    The standard delivery service is via a DPD next-day service.

    Standard delivery (1-2 working days) costs just £3.85 and is FREE when you spend over £35.

    All courier orders will deliver between 9.00 am and 6.00 pm Monday to Friday. Please note we do not currently deliver on weekends. 

    Ireland, Northern Ireland and Scottish Highlands

    We aim to have your order with you within 3-5 working days.

    Delivery times and order tracking

    All courier orders via DPD will deliver between 9.00 am and 6.00 pm Monday to Friday and occasionally on the weekends, depending on the delivery service in your area.

    If you have a concern about your delivery, please don’t hesitate to contact us at support@vitality-pro.com or phone our customer services on +44 1202 082 280. We will be happy to help.

    Receiving Deliveries

    DPD will contact you by text message and email to arrange your delivery. You can choose to leave your parcel in a safe place, change delivery date, or collect from a pickup shop.

    Prostaphane Chilled Delivery

    Like many other supplements and vitamins, Prostaphane may gradually lose potency when exposed to heat.

    Although not essential, we send all Prostaphane shipments in chilled temperature-controlled packaging to provide an additional 48 hours of protection. However, we are assured by the manufacturer that Prostaphane is not significantly affected at higher temperatures for over a month.

    Once your Prostaphane arrives, store them in your refrigerator to retain maximum potency. We keep your Prostaphane supplements in refrigerated storage at our distribution centre.

    Delivery to Europe & Worldwide will be available by DHL Express for £19.95. Free if spending over £200.

    Standard delivery is also available to Spain, Ireland, Netherlands, Austria, Italy and France for £7.95. Free if spending over £100.

     

    Delivery to Europe and Worldwide

    *Your countries’ customs may charge import duty, import VAT and processing fees. Processing fees can be between 5 and 20 €/$..

    EU customers are required to pay VAT import on all parcels regardless of order value following Brexit. We are very sorry for these changes.

    If import charges are required, you will be contacted by email or text with customs clearance and payment instructions.*

    Our standard delivery is now available to the below countries.

    FREE standard delivery to the EU is available when you spend over  120 .

    DHL Express is available for £19.95 to Europe (1-4 working days) and the USA and Canada (2-7 working days).

    FREE DHL delivery to the EU, US & Canada is available when you spend over $250 USD.

    Worldwide delivery is available via DHL Express for £29.95.

    FREE DHL delivery to Worldwide destinations is available when you spend over $400 USD.

    ADDITIONAL CHARGES: If your delivery location is outside of the main cities and towns, DHL delivery charges may be more than expected we may request a contribution from you towards the additional charge. A local mail service will be offered as an alternative, or you can choose a different delivery address.

    We are very sorry but, due to customs issues, we can no longer deliver to:

    Bulgaria, Czech Republic, Iceland, Lithuania, Poland, Romania, Slovakia, Slovenia, Mexico, China, Vietnam, Russia, Greece, Portugal

    *Import charges, VAT and duties may be charged by your country’s customs.*

    US customers will not incur any additional charges.

    For any questions, please email us at support@vitality-pro.com.

     

    Country Standard Cost Expected Time DHL Express
    Austria £9.95 (local mail) 4-6 working days Not available
    Belgium £9.95 (local mail) 7-14 working days £19.95
    Bulgaria Delivery unavailable. We are very sorry.
    Croatia £9.95 (local mail) 7-14 working days £19.95
    Cyprus DHL Express Only £19.95
    Czech Republic Delivery unavailable. We are very sorry.
    Denmark DHL Express Only £19.95
    Estonia £9.95 (local mail) 7-14 working days £19.95
    Finland DHL Express Only £19.95
    France £7.95 4-6 working days £19.95
    Germany DHL Express Only £19.95
    Gibraltar £9.95 (local mail) 2-4 weeks £19.95
    Greece Delivery unavailable.
    Hungary £9.95 (local mail) 7-14 working days £19.95
    Iceland Delivery unavailable. We are very sorry.
    Ireland £7.95 3-5 working days £19.95
    Italy £7.95 4-6 working days £19.95
    Latvia £9.95 (local mail) 7-14 working days £19.95
    Liechtenstein £9.95 (local mail) 10-15 working days £19.95
    Lithuania Delivery unavailable. We are very sorry.
    Luxembourg £9.95 (local mail) 7-14 working days £19.95
    Malta £9.95 (local mail) 2-4 weeks £19.95
    Netherlands £7.95 4-6 working days £19.95
    Norway £9.95 (local mail) 10-15 working days £19.95
    Poland Delivery unavailable. We are very sorry.
    Portugal Delivery unavailable. We are very sorry.
    Romania Delivery unavailable. We are very sorry.
    Slovakia Delivery unavailable. We are very sorry.
    Slovenia Delivery unavailable. We are very sorry.
    Spain Mainland £7.95 4-6 working days Not available
    Canary Islands £9.95 (local mail) 2-4 weeks £19.95
    Sweden DHL Express Only £19.95
    Switzerland £9.95 (local mail) 10-15 working days £19.95

    Returns and Refunds

    For first-time purchasers

    We offer a unique guarantee for all first-time purchases, valid for 30 days from the purchase date. If you are not completely satisfied with our supplements, you may keep the product and still receive a full refund, in line with the following terms.

    Please note:

    • This guarantee applies exclusively to products purchased directly from our website. Products acquired from other retailers must be returned to their original point of sale.
    • The refund policy is valid only for the first-time purchase of any supplement (100g NMN and Resveratrol products not included)
    • We will issue a full refund without requiring the return of the product.
    • Where multiple supplements are purchased and returned, we will request the return of the unused bottles for a refund.

    For all other orders

    We offer a 30-day “Satisfaction Guarantee Refund Policy” for all orders from the date you received the product. If you are not 100% satisfied with your Vitality Pro products, you may return them following the terms below.

    Please read:

    1. Only products purchased on the https://vitality-pro.com/ website can be returned to Vitality Pro for a refund or an exchange. Products purchased in a retailer or store must be returned to their original place of purchase.
    2. The returned item must be unopened and in its original saleable condition.
    3. We will issue a 100% refund for all unopened products within 30 calendar days of the delivery receipt.
    4. If you react or are unhappy with a product, you can exchange or refund your product. We will issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining.

    Return procedures: Please email support@vitality-pro.com with your order number (found on your order confirmation email) and request a refund. Please allow 7 days to process credits after receiving the returned product.

    Note: Customer is responsible for all shipping and handling charges incurred when shipping product back to us unless the product was faulty or damaged when it arrived.

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