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    OUR ADDRESS

    Lytchett House
    13 Freeland Park
    Wareham Road
    Poole
    BH16 6FA
    United Kingdom

    Call: +44 (0) 1202 082 280
    Email: support@vitality-pro.com

    OPENING HOURS

    Monday to Friday: 9am to 5pm
    Saturday: Closed
    Sunday: Closed

    We can be contacted by email during office closing times

    STAY SOCIAL

    Delivery & Returns

    UK delivery information

    Our standard delivery service has now been updated to a DPD service.

    Standard delivery (1-2 working days) costs just £3.85 and FREE when you spend over £35.

    Please note we do not currently deliver on weekends. All courier orders will be delivered between 9.00am and 6.00pm Monday to Friday.

    Ireland, Northern Ireland and Scottish Highlands

    We aim to have your order with you within 3-5 working days.

    Delivery times and order tracking

    All courier orders via DPD will be delivered between 9.00am and 6.00pm Monday to Friday. If you have any concerns about your delivery then please don’t hesitate to email us at support@vitality-pro.com, or phone our customer services on +44 1202 082 280 and we will be happy to help.

    Receiving Deliveries

    DPD will contact you by text message and email to arrange your delivery. You can choose to leave your parcel in a safe place, change delivery date, or collect from a pickup shop.

    Missed deliveries

    Should there be no one at home when we deliver – it’s not a problem. A calling card and contact number so that you can re-arrange delivery for a more convenient time.

    Prostaphane Chilled Delivery

    Like many other supplements and vitamins, Prostaphane may gradually lose potency when exposed to heat.

    Your Prostaphane supplements are kept in refrigerated storage at our distribution center, and are sent to you only by next day delivery. For further assurance, we send all Prostaphane shipments in chilled temperature controlled packaging to provide an additional 48 hours protection.

    Orders will only be dispatched on Monday, Tuesday and Wednesday to the UK and Europe. Any orders made after Wednesday 12pm will be sent on Monday.

    Worldwide deliveries will only be sent on Monday and Tuesday to avoid any delays over the weekend.

    As soon as your arrive, please store them in your refrigerator.

    Delivery to Europe & Worldwide will be available by DHL Express only for £19.95 to ensure maximum potency.

     

    Delivery to Europe and Worldwide

    Our standard delivery is now available to the below countries.

    Standard delivery (4-7 working days) costs just £7.95 and FREE when you spend over £100.

    DHL express (1-2 working days) is also available for £19.95 to Europe and USA, and Canada.

    Worldwide delivery is available via DHL Express for £24.95.

    If you require delivery to European countries not on this list, or to destinations worldwide please email us at support@vitality-pro.com.

     

    CountryCostExpected Delivery
    Austria£7.954-7 days from despatch
    Belgium£7.954-7 days from despatch
    Bulgaria£7.954-7 days from despatch
    Croatia£7.954-7 days from despatch
    Cyprus£7.954-7 days from despatch
    Czech Republic£7.954-7 days from despatch
    Denmark£7.954-7 days from despatch
    Estonia£7.954-7 days from despatch
    Finland£7.954-7 days from despatch
    France£7.954-7 days from despatch
    Germany£7.954-7 days from despatch
    Gibraltar£7.954-7 days from despatch
    Greece£7.954-7 days from despatch
    Hungary£7.954-7 days from despatch
    Iceland£7.954-7 days from despatch
    Ireland£7.954-7 days from despatch
    Italy£7.954-7 days from despatch
    Latvia£7.954-7 days from despatch
    Lithuania£7.954-7 days from despatch
    Luxembourg£7.954-7 days from despatch
    Malta£7.954-7 days from despatch
    Netherlands£7.954-7 days from despatch
    Poland£7.954-7 days from despatch
    Portugal£7.954-7 days from despatch
    Romania£7.954-7 days from despatch
    Slovakia£7.954-7 days from despatch
    Slovenia£7.954-7 days from despatch
    Spain£7.954-7 days from despatch
    Sweden£7.954-7 days from despatch

    Returns and Refunds

    If you’re not 100% satisfied with your Vitality Pro products, we offer a 30-day “Satisfaction Guarantee Refund Policy” for all orders from the date you received the product.

    Please read the Returns terms and conditions below.

    1. Only products purchased on the https://vitality-pro.com website can be returned to Vitality Pro for a refund or an exchange. Products purchased in a retailer or store must be returned to their original place of purchase.

    2. The returned item must be unopened and in its original saleable condition.

    3. We will Issue a 100% refund for all unopened products within 30 calendar days of delivery receipt.

    4. If you react or are unhappy with a product, you have the option of exchanging or refunding it. We will issue a refund of 50% of the purchase price for returned products that have at least 50% of the product remaining.

    Return procedures: Please email support@vitality-pro.com with your order number (found on your order confirmation email) and request a refund. Please allow 7 days to process credits after we have received the returned product.

    NOTE: Customer is responsible for all shipping and handling charges incurred when shipping product back to us, unless the product was faulty or damage when it arrived.

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